[Your Company Name, or "CleverAnswerAI"] ("us", "we", or "our") operates the CleverAnswerAI website and provides the CleverAnswerAI voice assistant service (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

1.1. Types of Data Collected

Personal Data You Provide: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to: Email address, First name and last name, Phone number, Business name, Billing information, and any data you input into the service for configuring your AI assistant (e.g., FAQ answers, service descriptions).

Data Processed on Your Behalf (Your Customers' Data): When you use CleverAnswerAI, the service will process voice communications from your customers. This includes call audio, phone numbers of callers, and the content of the conversations. You are the controller of this data, and we act as a processor on your behalf. It is your responsibility to ensure you have lawful basis, including any necessary consents, to collect and process this data through our Service, in compliance with applicable call recording and data privacy laws.

Usage Data: We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. Use of Data

CleverAnswerAI uses the collected data for various purposes:

• To provide and maintain our Service;

• To notify you about changes to our Service;

• To allow you to participate in interactive features of our Service when you choose to do so;

• To provide customer support;

• To gather analysis or valuable information so that we can improve our Service;

• To monitor the usage of our Service;

• To detect, prevent and address technical issues;

• To process your payments and manage your subscription;

• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

Regarding data processed on your behalf (your customers' data from phone calls), we use this data solely to provide the Service to you as instructed. This includes transcribing audio, generating responses using AI models, and storing call logs and recordings for your access.

3. Data Retention

CleverAnswerAI will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

CleverAnswerAI will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Call recordings and related data processed on your behalf are retained according to the settings you choose in your account or for the duration specified in your service agreement, after which they may be deleted.

4. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation;

• To protect and defend the rights or property of CleverAnswerAI;

• To prevent or investigate possible wrongdoing in connection with the Service;

• To protect the personal safety of users of the Service or the public;

• To protect against legal liability.

We use third-party service providers to help us operate our Service, such as payment processors (e.g., Stripe), cloud hosting providers (e.g., AWS, Google Cloud), telephony service providers (e.g., Twilio), and AI model providers (e.g., OpenAI). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure that such third parties are compliant with relevant data protection regulations.

5. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain data protection rights. For example, under GDPR (for individuals in the EEA) or CCPA/CPRA (for California residents), you may have the right to access, update, or delete the information we have on you. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

[This section needs to be significantly expanded by a lawyer to cover specific rights like access, rectification, erasure, restriction of processing, data portability, objection, rights related to automated decision making, and how users can exercise these rights. Also, specific information for California residents under CCPA/CPRA needs to be detailed if applicable.]

7. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@cleveranswerai.com.